Our Guarantee & Warranty - Fielding ADU Woodland Hills

The Fielding ADU Woodland Hills Guarantee

We put the price in writing before a single nail is driven, and we put the guarantee in writing too. That means when we build your ADU, convert your garage, or add a room in Woodland Hills, you’ll know exactly what’s covered, how long it runs, and what we’ll do if something fails. The Garrison Standard, the operating code we’ve built to since 2006, covers workmanship defects for 365 days. If something fails inside that year, we come back and make it right at no charge. Not a pro-rated credit. Not a service fee. We return, we correct the defect, and the job is done right.

Call (559) 254-0116

What’s Covered

• Workmanship for 365 days. If a seam opens, a door binds, or a finish fails because of how we built it, we repair or replace it at no charge within one full year of completion.
• The written price. The number you approve on day one is the number on the final invoice. No change orders appear because we underbid to win the job and then make it up later.
• Permits pulled and inspections passed. We build by the book. Your project gets the approvals Woodland Hills requires, and we stand behind passing those inspections.
• A clean site when we leave. The Garrison Code says leave it clean. We haul our debris, sweep the work area, and don’t treat your backyard like a lumberyard while the job runs.
• The crew you meet is the crew you get. Background-checked, uniformed, and on your property only when they’re supposed to be. You’ll know who’s on site by name.
• Materials handled correctly. When we install James Hardie siding, Tuff Shed structures, or a prefab platform like Abodu, Cover, or Dvele, we install to manufacturer spec and stand behind the installation.

Our Satisfaction Promise

Most guarantees stop at the warranty language. Ours starts with it, but it doesn’t end there. If something about the work isn’t right and you tell us, here’s how it goes in Woodland Hills. You call (559) 254-0116, a live person answers, and we get you on the schedule for a second visit. Reed Calloway, the owner, reviews the issue personally when it involves a workmanship claim. If it falls inside the 365-day window, the visit and the correction are free. No arguing about whether it’s “really” our fault. The Garrison Standard says stand behind it for a year, and that’s what we do. If the issue is outside the window or outside the scope, we’ll still tell you plainly what it will cost to fix and let you decide. The promise that matters is simpler than the paperwork: you won’t be left holding a defect we created.

Licensed & Insured Backing

A written guarantee is only as good as the company behind it. We’re a licensed and insured contractor operating as an independently owned and owned member of Garrison Partners, the parent organization that’s been building to the Garrison Standard since 2006. Insurance means your property and the people on site are protected if something goes wrong on the job. Licensing means we answer to the state, not just to a review screen. When you call a company with a warranty that nobody can enforce, you don’t have a warranty. When you call us, you have a written document, a real business address, and Reed Calloway’s name on the work. That’s the difference between a promise and a guarantee.

What The Garrison Code Means on Your Project

The Garrison Code is how we run every ADU, garage conversion, and room addition in Woodland Hills. It’s five rules we don’t bend. Show up in the window. Price in writing. Build by the book. Leave it clean. Stand behind it for a year. Reed Calloway runs Fielding ADU Woodland Hills on those rules because he’s the one who answers when a homeowner calls with a problem. That’s not a marketing slogan. It’s the operating reality of a company that has been building additions and ADUs since 2006 and plans to keep doing it in the same neighborhoods for another two decades. A contractor who has to show up at the same house twice builds differently than one who can disappear.

How the 365-Day Done Right Promise Works

You get a written document at the end of your project. It says what’s covered: workmanship defects. It says how long: one full year from completion. It says what we do if something fails: come back at no charge and correct it. If the work fails inside that year, the second visit is free. Not a discounted visit. Not an estimate to fix it. We return, we fix it, and you don’t pay for the correction. This applies to garage conversions that develop a flooring issue, ADU drywall that shows a seam failure, a room addition where trim pulls away, or any other defect caused by our installation. If a manufacturer’s part fails, we handle the warranty process with the manufacturer on your behalf. If the defect is ours, we handle it entirely.

What We Don’t Cover (and Why We’ll Tell You Anyway)

No honest contractor guarantees against everything forever. Here’s what falls outside the 365-day workmanship warranty so there’s no confusion. Normal settling that Woodland Hills homes experience year to year. Damage from water intrusion caused by gutters, irrigation, or drainage we didn’t design. Wear and tear on finishes. Modifications made by other contractors after we leave. Acts of God, including earthquake damage, which is a real consideration in Southern California. We’ll still talk to you about any of these issues if they come up. We’d rather tell you what it costs to fix something than have you wonder. But the written guarantee covers workmanship, and we’re specific about where that line falls because specificity is what makes a guarantee real.

How Our Guarantee Compares to What You’ll Hear Elsewhere

The ADU and addition market in Woodland Hills is crowded with contractors who’ll tell you everything you want to hear. What you’ll rarely get is the guarantee on paper before the work starts. Some companies offer one-year “satisfaction” language that turns out to mean nothing specific. Others bury an arbitration clause or a fee structure in the fine print. Our approach is different for a reason you can verify: we hand you the written price and the written guarantee up front, and we’ve been operating under The Garrison Code since 2006. Garrison Partners didn’t invent the one-year workmanship guarantee, but we enforce it. If the work fails inside that year, you call (559) 254-0116, a live person answers, and Reed Calloway’s crew comes back. That’s the whole promise.

Frequently Asked Questions About Our Guarantee